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Contact
- Address: 224 Park View,
- Whitley Bay. NE26 3QR
- Working hours: 08:00 - 18:00
- Phone: +44 (0) 20 7193 6127
- +44 (0) 191 645 5024
- Email: [email protected]
Latest publications
What’s the difference between leadership and management?
Leadership vs Management, who wins in a fight? The terms.. Read more
Four steps to changing the world
How to change the world: Step One. 1. Be Frustrated. .. Read more
Not all difficult conversations are the same.
Not all difficult conversation are the same. Do you know the difference?
One of the key things to understand about difficult conversations is they come in three forms and if we get the form wrong, the conversation session can go extremely badly.
Stop fire fighting so you can stop fire fighting.
January 7, 2019 Benjamin Drury
I’ve lost count of the number of emails I’ve had from clients saying they can’t look at culture now, they’re too busy solving problems and fire fighting. Dealing with issues and people that need immediate attention. The thing is, if your take time out to define, article and implement the right culture, most of those problems go away. If you.. Read more
The roadblock is small. Just start already!
December 17, 2018 Benjamin Drury
This week in my house we have implemented a new rule, in an attempt to get my three kids to take responsibility for themselves a little more. Every Saturday the WIFI password is changed and they can only get the new one if they have completed a certain number of chores during the week and also tidied their bedroom. For.. Read more
How to on-board to reduce staff turnover.
November 27, 2018 Benjamin Drury
O.C. Tanner, a consulting company specialising in culture and employee recognition programs, found that 20% of employee turnover happens in the first 45 days. A BambooHR survey found that 31% had quit a job before their six month anniversary. “I hire people brighter than me and I get out of their way.” Lee Iacocca You’ve done the hard work, had an exhaustive search.. Read more
Culture Truth #7 – Beware the bureaucracy!
October 9, 2018 Benjamin Drury
“Relentlessly seek out the best practices to achieve your big a-ha, whether inside or out, adapt them and continually improve them.” Jack Welch If you were writing a unofficial handbook for new recruits at your organisation what would it include? How big would it be? How many dos and don’ts would it contain? Would it match the official one that.. Read more
Culture Truth #6 – Measure and reward the right things!
October 1, 2018 Benjamin Drury
If your remuneration and incentives are all geared towards individual reward, then who’s going to co-operate? If they are all directed at delivering the monthly sales numbers, will anyone act for the longer term goals? If you focus your strategy on increasing client numbers can you ensure your customer service values will be met? If you measure working hours, but.. Read more