As a keynote speaker, I consider it my job not just to entertain and fill an hour with engaging thoughts, ideas and stories, but also to be a catalyst for change. I believe my role as a speaker is to give people the tools and impetus they need to make changes for the better in their life, work, business or.. Read more
Compliance is not the same as commitment! Compliant people wait to do what they’re told. Then they do precisely what (they think) they were told and no more. They need lots of managing and reams of procedures to get the ‘best’ (or maybe most) out of them. Committed people do what needs to be done. They don’t need telling, they.. Read more
If you want people to love your business, love them. Employees, clients, suppliers. Love them first and they will love you and your business. “People don’t care how much you know, until they know how much you care.”Theodore Roosevelt Everyone knows that we should love our customers, but what about everyone else? Love your team. Be there for them, listen.. Read more
If we want to succeed in business we need clarity and consistency. We need to be clear about what we’re doing, so we know what to focus on and also what to avoid. We need consistency to constantly remind ourselves and our teams of what we are doing, because life is noisy and messy and distractions abound. So this morning.. Read more
I’ve been re-reading a book (Shackleton’s Way) that explores Sir Ernest Shackleton’s amazing and aptly named Endurance Expedition. Perhaps the greatest heroic failure in history. The Endurance expedition never made it’s goal. It barely even got started. It fell at the very first hurdle. The ship taking the expedition team to Antarctica got stuck in an ice floe, one day’s.. Read more