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Contact
- Address: 224 Park View,
- Whitley Bay. NE26 3QR
- Working hours: 08:00 - 18:00
- Phone: +44 (0) 20 7193 6127
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- Email: [email protected]
Latest publications
What’s the difference between leadership and management?
Leadership vs Management, who wins in a fight? The terms.. Read more
Four steps to changing the world
How to change the world: Step One. 1. Be Frustrated. .. Read more
Not all difficult conversations are the same.
Not all difficult conversation are the same. Do you know the difference?
One of the key things to understand about difficult conversations is they come in three forms and if we get the form wrong, the conversation session can go extremely badly.
Culture Truth #7 – Beware the bureaucracy!
October 9, 2018 Benjamin Drury
“Relentlessly seek out the best practices to achieve your big a-ha, whether inside or out, adapt them and continually improve them.” Jack Welch If you were writing a unofficial handbook for new recruits at your organisation what would it include? How big would it be? How many dos and don’ts would it contain? Would it match the official one that.. Read more
Culture Truth #6 – Measure and reward the right things!
October 1, 2018 Benjamin Drury
If your remuneration and incentives are all geared towards individual reward, then who’s going to co-operate? If they are all directed at delivering the monthly sales numbers, will anyone act for the longer term goals? If you focus your strategy on increasing client numbers can you ensure your customer service values will be met? If you measure working hours, but.. Read more
Culture Truth #4 – Hire people who feel it!
September 3, 2018 Benjamin Drury
Photo by rawpixel on Unsplash In the early 1980s, the Ford Motor Company was not enjoying its previously heady success. It was losing money – $3.3 billion over three years – to its cheaper and more efficient Japanese competitors, like Toyota. In 1983 they set about trying to stem the slide and restore the fortunes of the 80 year old.. Read more