Leadership vs Management, who wins in a fight? The terms.. Read more
Not all difficult conversation are the same. Do you know the difference?
One of the key things to understand about difficult conversations is they come in three forms and if we get the form wrong, the conversation session can go extremely badly.
If your remuneration and incentives are all geared towards individual reward, then who’s going to co-operate? If they are all directed at delivering the monthly sales numbers, will anyone act for the longer term goals? If you focus your strategy on increasing client numbers can you ensure your customer service values will be met? If you measure working hours, but.. Read more