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Tag: Metrics

Culture Truth #6 – Measure and reward the right things!

October 1, 2018 Benjamin Drury

If your remuneration and incentives are all geared towards individual reward, then who’s going to co-operate? If they are all directed at delivering the monthly sales numbers, will anyone act for the longer term goals? If you focus your strategy on increasing client numbers can you ensure your customer service values will be met? If you measure working hours, but.. Read more