Leadership vs Management, who wins in a fight? The terms.. Read more
Not all difficult conversation are the same. Do you know the difference?
One of the key things to understand about difficult conversations is they come in three forms and if we get the form wrong, the conversation session can go extremely badly.
Blind carbon copy (BCC) on emails should never have been invented. I make it a principle never to use BCC in emails. BCC is the king of passive aggressive behaviour. In my opinion using BCC is duplicitous and underhand, and it shows a huge lack of integrity. Ask yourself, why are you letting someone in on the conversation without telling.. Read more