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What’s the difference between leadership and management?

Leadership vs Management, who wins in a fight? The terms.. Read more

Four steps to changing the world

How to change the world: Step One. 1. Be Frustrated. .. Read more

Not all difficult conversations are the same.

Not all difficult conversation are the same. Do you know the difference?

One of the key things to understand about difficult conversations is they come in three forms and if we get the form wrong, the conversation session can go extremely badly.

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Tag: customer service

How to really manage people!

December 24, 2018 Benjamin Drury

Employees shouldn’t be allowed to do what ever they feel like. People will need managing and supporting. They will need their work to be appraised, but this should be a process of training and improvement, not control and punishment.

Always do more

September 15, 2018 Benjamin Drury