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What’s the difference between leadership and management?

Leadership vs Management, who wins in a fight? The terms.. Read more

Four steps to changing the world

How to change the world: Step One. 1. Be Frustrated. .. Read more

Not all difficult conversations are the same.

Not all difficult conversation are the same. Do you know the difference?

One of the key things to understand about difficult conversations is they come in three forms and if we get the form wrong, the conversation session can go extremely badly.

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Tag: culture truth

Culture Truth #6 – Measure and reward the right things!

October 1, 2018 Benjamin Drury

If your remuneration and incentives are all geared towards individual reward, then who’s going to co-operate? If they are all directed at delivering the monthly sales numbers, will anyone act for the longer term goals? If you focus your strategy on increasing client numbers can you ensure your customer service values will be met? If you measure working hours, but.. Read more

Culture Truth #3 – Actions speak louder than words!

August 6, 2018 Benjamin Drury

In life there are always rules. Ways of doing things that have to be adhered to. Life is full of rules, most of them we don’t even notice – habits that we’ve forgotten were habits, routines we’ve followed for so long, cultural norms that are automatic and are now just things we do! When you’re working with people in an.. Read more

Culture Truth #2 – Culture impacts everything!

July 17, 2018 Benjamin Drury

For better or worse, your culture will influence every aspect of your organisation. The culture of your organisation will infect every single member’s behaviour AND every member’s interpretation of other people’s behaviour and it will manifest itself at several different depths within an organisation: the space and the environment your organisation builds; values, beliefs and assumptions that people hold; the.. Read more

Culture Truth #1 – Every organisation has a culture!

July 13, 2018 Benjamin Drury

Simply put, wherever two or more people come together for a common purpose a shared culture will arise. Whether it’s two people in a marriage, a few children in a group of friends at school or swathes of employees in a multinational corporation, when groups join up to achieve something they will generate and rally round a shared collection of.. Read more

Bad culture creeps up even in good firms.

May 13, 2018 Benjamin Drury

“Culture eats strategy for breakfast” Peter Drucker A decade long study looking at culture, discovered, that when an organisation builds a culture that values the needs of customers, employees and stockholders and encourages leadership from all levels within the organisation, they can increase revenue by over 700%. Getting culture right can indeed have a huge impact on an organisation. However,.. Read more