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Not all difficult conversations are the same.

Not all difficult conversation are the same. Do you know the difference?

One of the key things to understand about difficult conversations is they come in three forms and if we get the form wrong, the conversation session can go extremely badly.

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Benjamin Drury - February 29, 2016

How to get people to love your business?

If you want people to love your business, love them.  Employees, clients, suppliers.  Love them first and they will love you and your business.

“People don’t care how much you know, until they know how much you care.”
Theodore Roosevelt

Everyone knows that we should love our customers, but what about everyone else?

Love your team.  Be there for them, listen to them, care about what they care about.  Give them space to live their life.  The ups, the downs!

Love your suppliers.   Pay them early.  Make it super easy for them to do business with you.  Solve their issues for them.

And love your customers. There’s been plenty written already about that.

If you want a culture of passion and productivity? Want to get to a place where people love your business?  Show a passion for your team, your suppliers and your customers.

Do you have your team’s back?  What do you do when they are struggling and that struggle manifests as letting you (and your clients) down?  What happens?

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