If your remuneration and incentives are all geared towards individual reward, then who’s going to co-operate? If they are all directed at delivering the monthly sales numbers, will anyone act for the longer term goals? If you focus your strategy on increasing client numbers can you ensure your customer service values will be met? If you measure working hours, but.. Read more
Have you ever met someone famous? Not just randomly bumped into them and taken a selfie, but actually specifically met someone famous to have a decent conversation with them. Someone you’d seen many times on the screen and in the press. Someone you’d formed a particular opinion about in your mind from what you’d seen and read. Someone you perhaps.. Read more
Photo by rawpixel on Unsplash In the early 1980s, the Ford Motor Company was not enjoying its previously heady success. It was losing money – $3.3 billion over three years – to its cheaper and more efficient Japanese competitors, like Toyota. In 1983 they set about trying to stem the slide and restore the fortunes of the 80 year old.. Read more
In life there are always rules. Ways of doing things that have to be adhered to. Life is full of rules, most of them we don’t even notice – habits that we’ve forgotten were habits, routines we’ve followed for so long, cultural norms that are automatic and are now just things we do! When you’re working with people in an.. Read more