Not all difficult conversation are the same. Do you know the difference?
One of the key things to understand about difficult conversations is they come in three forms and if we get the form wrong, the conversation session can go extremely badly.
I’ve been re-reading a book (Shackleton’s Way) that explores Sir Ernest Shackleton’s amazing and aptly named Endurance Expedition. Perhaps the greatest heroic failure in history. The Endurance expedition never made it’s goal.